Common Booking Questions

Where is Ignite Nutrition located?

Ignite Nutrition is located in Calgary, Alberta. We are centrally located 2 blocks east of Chinook Centre. We are accessible by train, and are just 10 minutes from downtown.

Out of town? We also have a virtual clinic room room. To see our address, check out our appointment booking page.

How do I book an appointment online?


  1. Head to our online booking page
  2. Choose ANY location and book an appointment
  3. REPLY to your booking email that you would like your appointment ONLINE. We will arrange this with you, and the intake form will prompt for more information.
  4. If you need assistance, just call us at 403-808-2348

Where can I find the 3-day food record?

The FOOD RECORD for your initial assessment can be found here.

What is your cancellation policy?

We require 72 hours notice by phone for cancelled appointments. A late cancellation or a missed visit leaves a hole in the dietitians’ day that could have been filled by another patient. As a small, local business, late cancellations cost our business enormously – up to $20,000 a year.

Appointments cancelled within 72 hours or that are missed will incur a cancellation fee of 50% of the appointment cost.

Do I require a doctors note?

Dietitians services do not require a doctors note – self referrals are accepted!

Will my insurance cover me?

Many times dietitian services are covered – please check with your extended benefits provider! Regardless, they are considered a tax-deductible medical expense if they don’t end up being covered.

What counselling package is best for me?

The majority of clients are suited to our Standard Package. If you are not sure, we can determine what package is best suited for you in your first visit.

For certain diagnoses, different packages are required – for example – for IBS clients, the Gut Health Package is required at minimum. This is in your best interest to ensure proper care, and that you receive your nutrition therapy from start to finish.

For other conditions, less or more counselling may be suggested, however, this is something you and your dietitian will review on first visit.

Can I pay appointment by appointment?

At minimum a basic package is required after that, you can pay appointment by appointment (follow ups are $130 per hour). Certain conditions, like IBS require a commitment to a standard package so we can properly go through your intervention.

What's the difference between a dietitian and nutritionist?

In Alberta, there is no longer a difference! Nutritionist is a ‘protected title’ – meaning, only dietitians can call themselves nutritionists. This is to reduce confusion and keep the public safe.

Before Spring of 2017, anyone could call themselves a nutritionist, and not require proper training, liability insurance, or credentials.

There is public perception that dietitians are ‘required to teach the food guide’, however this is NOT TRUE! Dietitians at Ignite provide holistic care, looking at a persons lifestyle, food behaviours and beliefs, and personal motivations to ensure you receive the BEST care possible.

If you want to find out more about Ignite Nutrition’s practice philosophy, and if we’re a good fit for you, check out our ‘About Ignite Nutrition’ page. (We’re KIND OF awesome.)

I'm not sure if I'm ready to see a dietitian. How should I make the decision?

At Ignite, we care most about finding clients that are a good fit. We want you to have the best experience possible, which is why we make sure the Ignite Blog, and all our social media connect with you in a way that shows our personality!

I encourage you to check out our ‘About Ignite’ Page, which explains our health values, and helps you to better understand how we practice.

If you’re still not sure, just call us! We will know with one phone call if Ignite is the best fit for you. If we aren’t, that’s ok – Ignite is part of an amazing community of dietitians which we can refer you to.

Still have questions? We’re happy to help.

Email us at admin@ignitenutrition.ca or by calling us at 403-808-2348.

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